Dive boat fully booked to the last seat.
The quality of the dive guides varied greatly.

There is no drinks service at the pool.
Reception not manned over lunchtime.
I expected better food.
The refilling at the buffet only worked to a limited extent although the cook was standing next to it.
Very nice service staff.

I will probably not book the hotel again.

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A super nice hotel with a great dive center. The hotel has actually everything (pool, fitness center, food selection, facility, location, sea access), for which you can give 5 stars. Everything except room and service is perfect.
Have already tried in advance to book a so-called cliff room, but unfortunately there was none free. Also on arrival this was not possible. I would have paid a lot more for a larger room. The standard double room is much too small and has no storage facilities and little storage space. Handling UW photo equipment was impossible there. Also in view of the many recreational possibilities of the island (hiking, diving, etc.) which requires the appropriate equipment, one can speak of a complete misconstruction of the room size of the recently completed hotel. The reele room size has also unfortunately not been possible in advance despite intensive research. The equipment is modern (USB charging options), only size of the standard rooms or lack of availability of larger rooms leads to the corresponding rating.
Now to the service: as already said a super hotel, which unfortunately has clear cutbacks in service. At the breakfast buffet things were already one hour before the end of the buffet time no longer replenished. When asked, I was told to just come earlier. After I made it clear what I thought of it, they suddenly brought me a smoothie after all. By the way, the ready, prepared, fully filled pot was clearly visible in the kitchen the whole time (but was ev already prepared for another occasion).
In the 2 weeks of stay, my friend ordered a cappuccino every breakfast (there was only filter coffee at the buffet). For this, he had to actively approach the service staff every day, who always scowled. It didn't cost anything, but would have been willing to pay the extra price if active service had been offered in return. Furthermore, I was never asked in this context whether I would like to have something. Similar things happened in the other gastronomic areas of the hotel.
What was devastating about the whole thing was the fact that they were able to do much more, but only when the hotel manager was around. Typical leadership theme.

Also, our transfer to the airport booked in advance with the hotel was forgotten. Then asked where our transfer was. The lady at the front desk did not know I understood her as she then quickly called the cab. She told me the cab was late. The driver then complained loudly about the hotel because she was not told. Absolutely unprofessional.

Would I go there again? If I get a cliff room, definitely yes.

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The room was very clean and comfortable. The staff was very friendly and helpful.

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The quality of the food (limited selection) and service (sometimes long waits) suffered noticeably from the Corona conditions.

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Hotel was great, dive center was rather disappointing for me. Mass handling, too many divers there, no assistance before or after the dive, very arduous ways to the entry point, partly you would have to swim to the dive boat with full equipment and then sits on a completely crowded boat, without guide.

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Madeira is really worth a trip.
The island is green, everything grows here and you can discover endless things. The people are friendly and the hospitality in the restaurants and especially the food was unique. The Galo Resort convinced us, room, breakfast and service were terrific. The dive center was well prepared for its guests, The equipment and the know how convincing, all very nice. The dive sites are certainly not the big experiences but still worth the trip. There were not the spectacular big fish, corals, etc., but you must not forget that you are on a volcanic island with ausnamslos volcanic rock. If you take more time diving you will see many small organisms which can also be a great experience.
In conclusion, we will be back soon

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As mostly as a single not the best room, but still with side sea view. Therefore one point deduction. The food is sensational.

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Rather mediocre rating for the food, because for vegetarians there was almost exclusively pepperoni ;-) and one could have made something more out of the COVID-19 situation. But it was really well solved according to the circumstances (COVID-19).

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