Dive sites: there would be certainly more worth seeing
Dive guides: Base owner was very particular.
Despite my PFO was not paid attention to the fact that I came quickly out of the water without equipment. We had to wait x times beaten 15 minutes on the surface until the boat has loaded us.
Our criticism was answered: that's just the way it is. On our demand, whether we would not get 10min longer dive time, they did not go!
The crew has in each case reluctantly pulled up my equipment (because of PFO I must not exert myself after diving), the jacket was pulled up on the inflator hose instead of the bracket of the jacket!!! This is my own equipment and not a rental equipment!!!
Statement of the base leader: this can not be, his crew is very experienced!!!
My buddies can confirm this!!!
The slightly smaller boat (not the Tornado) was ok. However, the benches were narrower, which made putting on the jacket cumbersome when the boat was full.
The stairs are way too short, missing at least 2 steps. Also, the rope on the side of the stairs to hold on to while one at a time gets on the boat was missing.
Definitely never using this base again.
(Automatically translated from German)
Stellungnahme von Subaqua Angaga
Dear guests, thank you for your feedback. We would like to give a statement to explain the situation from our point of view:
We were aware that one of the divers has a PFO, but by checking at the orientation dive they told us that they are experienced divers and can take care of everything themselves like taking a longer safety stop with their buddys in a group of four. We were confident they were experienced enough to know what they are doing. Unless they used a big amount of weights and as well a 15l tank which made the whole equipment very heavy. The weight of the equipment meant that the Dhoni Crew had problems to get it out of the water back on to the boat after the dive. Unfortunately at this process one of the crew member did accidently touched the hose of their equipment. The Operations Manager talked with the crew to remind them to be more carefully.
Regarding the boat situation, it is true that we now have a smaller boat with a smaller ladder & bench, but since Covid-19 we also have less guests so it is suitable for our current needs. The boat is actually provided by the Hotel and we don’t have much say in what boat we get to use, so it is better we can use this small boat than not offer boat trips at all for the guests! Any complaint about the boat can only be directed at the hotel.
We are sorry that the guests had to stay a bit longer on the surface on one day. But with a group of 10 divers which all have to get back to the boat again, there is automatically a waiting time. As well there were always in sight of the Dhoni captain. Another organization wouldn’t be possible as we would be late to return to the resort.
The other buddy pair (their friends) continued to dive with us and were very happy with the service of the dive center and the dives.
We are sorry that it didn`t worked out for the guests, we would have liked to have handled the situation differently.