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Never again Nautilus Explorer! While the entire crew on board has at all times provided a first-class service that is beyond reproach, I am now finally fed up with the business conduct of the company management including the back office of the company Nautilus Exporer.
It all started a few years ago, when my buddy Klaus and I, after 2 great Socorrosafaris in a row, which had worked smoothly, wanted to repeat this in the following year.
The repetition then took place on the then "new" Bel Amie, which at that time was in a pitiful condition. The conversion to a safari boat was simply not yet completed and the technology on board was ready for the scrap heap. So on the first evening in the harbor (before leaving for Socorro) already 2 of 3 Zodiak`s had made the diving license. Both were then unusable for the trip. The Bel Amie had no side walls on the dive deck at that time, so the dive deck was open on all sides. In rougher seas, the boxes with the diving equipment could have gone overboard during the night without anyone noticing. The sockets on the dive deck were meant for the dry area (so without appropriate cover etc.) . Super, if one stands with the feet in the wet, and handles at such a socket to charge batteries or the like.
The toilet on the dive deck was an open-air affair, in a makeshift board shack without a door. Clear view for all.
On the crossing to Socorro NP, 1 day later, (the delay came about because of the sunken Zodiak`s) then in the night 2 of 3 generators burst into flames, which is why on the first day of diving already the diving operation had to be stopped again. Too little power for the compressor. Furthermore, only emergency lighting and no more food from the onboard supplies. The cook had rightly forbidden the further use of the supplies because of the interrupted cold chain (due to the failure of the generators). Thereupon the captain broke off the safari, got food for the return trip from a boat that happened to be next to us via Zodiak and brought us back to Cabo.
For this aborted safari, Nautilus Explorer then gave each participant a voucher that could be redeemed sometime later. The voucher ended up being nothing more than an email, with no indication of a validity period or value.
"Money back" for sold but not delivered services is not known or accepted by this company.
When redeeming the voucher, Covid, among others, got in the way, which is why the whole story ultimately dragged on into 2022.
The trip for 2022 was then booked in early summer 2021. A combination trip Socorro and Guadalupe. 16 days on board.
Then in the fall of `21 my buddy was diagnosed with "acute leukemia" with the urgent advice to have something done about it immediately.
A request to Nautilus Explorer, if we could push the voucher back a little bit, because it is not clear, if my buddy can go diving after 8 months after such a diagnosis (let alone if he is still alive then...) was rejected by NE. The voucher was already so old and had to be used for this trip. Otherwise it would expire. Great, if you get a voucher without specifying the validity period.
My buddy then canceled his voucher ( and thus lost many thousands of euros) and I went.
1 week before the tour then came the message from NE that the tour could not take place as planned, the NP Guadalupe would not open in time. Alternatively, the safari would consist of a trip to Socorro and a trip to the Sea of Cortez. For this change there was a discount for each participant as well as a new voucher for about 1000 US$. This then redeemable from 2023 or later.
Later, at the end of this safari, when paying the bill on board, there was again a voucher from NE, which could be used for the personal bill on board or on a later trip with NE. This voucher was for the sum of the collected NP fees, which amounted to 600 US$ or 300 US$ depending on the period of the booking (before or after April `22). So it was already clear in April that the NP Guadalupe would not open in time, which is why from April `22 the corresponding NP fee was not collected at all. However, the safari participants were informed only 1 week before departure (mid-June), with a change of the return flight modalities (other places, airports, etc.) so that at this late point in time no one could cancel at a reasonable price or rebook for another safari.
The voucher for the retained NP fee could also only be used for costs incurred directly to the NE. Thus Nitrox, ship bar or a Lifeline rescue system, which one could buy. But not applicable for tipping the crew for example.
Ultimately, the business policy of the company Nautilus Explorer with the exclusive option of a voucher for non-delivered services to the customer is an extremely shabby way to get his company an interest-free loan to keep it financially liquid! In Corona times I have there quite understanding for it. But not in normal business operations (before / after Corona).
Over the years, you as a customer shimmy from
(Automatically translated from German)