Really great service and super staff! Always friendly and quick. Great resort - lots of peace and relaxation. No people approaching you and selling offers. You could relax perfectly.

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We felt very comfortable in the resort. The friendliness and service orientation of the staff at the lodge is really impressive compared to the 'service desert' of Germany. I am glad and grateful that your employee recommended the lodge to us and not the Shams Hotel (loud and outdated). The lodge is completely different: no towel lights at the pool, no station atmosphere in the restaurant, no queues at the buffet. We can only recommend the diving center run by Michaela. The equipment was in good condition (we brought our own mask, snorkel and fins). The team on the ship: service orientation 1+. The divespots on the inner reef were sometimes very crowded with snorkeling boats and other excursion boats. In front of 'Utopia' a bit like a funfair. The outer reefs are magnificent and the coral gardens are still wonderfully intact. Much better than on the Barrier Reef, in the Keys or in the Caribbean on Bonaire.
My family and I agree: we would go there again, maybe not in July.

(Automatically translated from German)

The lodge and the base are great as usual. Expectations fulfilled. Great dive sites, wonderful support, super service. Rooms clean, very well equipped. Beds comfortable, location is perfect for the base.
Unfortunately, the service in the restaurant has deteriorated. While some of the staff are very attentive to the guests, there are also some who tend to stand around, are busy on their cell phones and are more conspicuous by their absence than by their service. Waiting 15 minutes for coffee at breakfast is unfortunately not unusual (despite fewer guests at the time). The prices are (deliberately?) incorrectly advertised in the menus, with up to 50% more being charged after consumption. Example: Beer is listed at €3 on the menu, but is charged at €5. The reception staff do not realize that the guest is being taken for a ride. Despite several reminders, the menu was not adjusted before we left, meaning that other guests were being ripped off. After 20 minutes of discussion with three people, we were refunded the difference, but then the waiter told us that he would have to pay for it personally. Apparently it is necessary to resort to such methods in Shams.
We will be back because the base and the boat crew are excellent and second to none. But the management's business conduct is subterranean.

(Automatically translated from German)

Overall a nice diving vacation.
Unfortunately little Arabic food.
Service and rooms very good.
Dive center top

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We had booked a different dive center through the tour operator

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Sometimes some problems with water pressure, hot water and electricity.

(Automatically translated from Dutch)

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Although the reception reacted very unprofessionally during water failure over a few days, everything else was very good during the stay. Especially the restaurant and the dive center have inspired us. The food was very good, the service in the restaurant top. The dive center made everything possible and offered absolutely great service. The flight with Condor was over punctual and quite comfortable (business). It is a highly recommended travel destination for divers.

The only ones who made mistakes were the MA at the reception of the Shams Hotel (also the transfer was forgotten, we had to wait about 80 min after arrival). But everything else made it up to us. We will be back again!

(Automatically translated from German)