Overall
Advice
Offer
Realisation
Communication
Documents
We have been satisfied customers of Aquaventure Diving Tours since 2004, and all of our diving trips have been handled more than satisfactorily so far.
This time, they really outdid themselves.
Upon our arrival at Metita Beach, we received a call at the hotel the evening before at around 9:30 p.m. local time informing us that our Lion Air flight to Morotai via Ternate had been canceled.
Aquaventure reacted quickly and arranged a new flight to Ternate with Trans Nusa.
However, since we could no longer make the connecting flight from Ternate to Morotai, they also arranged an overland transfer by boat and taxi.
Everything went smoothly and without a hitch—even on such short notice. We were more than impressed.
A huge thank you to Kristina from Aquaventure and the local agency in Indonesia (Ikhsan, Kamal, and Buslan) for the quick organization, information, and execution of the transfer.
This really shows what a good travel agency is worth and that, as a customer, you’re not just a number.
It doesn’t get any better than this.
Thank you all so much again.
Best regards,
Ute + Uwe
(Text was automatically translated from german)